in Organizations and Society
Smart Technologies for an inclusive world
Paris La Défense,  November 5th and  6th,  2020 
Hybrid conference (Virtual and face-to-face)

Information and Communication Technologies 

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Welcome to ICTO2020

Smart Technologies for an inclusive world

Paris La Défense, November 5th and 6th, 2020

Hybrid conference (Virtual and face-to-face)


ICTO2020 is the sixth version of ICTO international conference that attracts multidisciplinary contributions on information systems from the areas of management information systems, computer science, artificial intelligence, security, digital transformation, big data analytics, data science, blockchain, e-marketing, operation management and supply chain mainly submitted by international scholars. 

ICTO alliance

This conference is concerned with cutting edge and smart Technologies  (IoT/IoE, Blockchain, Artificial Intelligence...), shedding light on their impact on organizations and more generally, on the society as a whole.

ICTO partners


Five selected projects for the preconference paper development workshop 

International Journal of Operations & Production Management

Denis Dennehy, John Oredo, Konstantina Spanaki, Stella Despoudi and Mike Fitzgibbon. Big Data Analytics and Dynamic Capabilities in Supply Chain Resilience: The Role of Organizational Mindfulness
Christos Papanagnou, Andreas Seiler, Thanos Papadopoulos and Konstantina Spanaki. Supply Chain Management Aspects and Data Analytics Practices for Emergency Situations: a study of the UK Retail Sector
Antoine Harfouche,  Abbas Tarhini, Kassem Danach, Wissam Khalil. Explainable Informed Artificial Intelligence for optimizing Operations of humanitarian NGOs in Emergency Situations: Case of Syrian Refugees in Lebanon
Eleonora Veglianti, Yaya Li, Magnaghi Elisabetta, Marco De Marco and Antoine Harfouche. Social media in emergency situations: the case of COVID-19 in Wuhan
Gary Graham. A Digital Adaptive Resonance Model Emerging from COVID-19

Latest accepted paper at ICTO2020


Ananth Chiravuri and Maher Shirah. Business Applications of Machine Learning in the Consumer Transport Industry
Inas Zein Eddine and Imed Ben Nasr. Big Data Analytics: Towards Smarter Marketing Decisions in Value Creation

Akio Yoshida. Factors which Prevent Betterment of COVID-19 Policies: Distance in the World with ICT and Dignities of Organizations

Mohamed Akoum. Internal Control Effectiveness Measurement Framework– An Integrated Model

Richa Sharma and Jaspreet Kaur. Corporate Social Responsibility and Customer Satisfaction: Role of Artificial Intelligence

Haikel-Elsabeh Marie and Patricia Baudier. Vegan Millennials : Motivations And Word-of-Mouth Strategy On Instagram 

Mauro Romanelli. Driving cities as sustainable urban communties
Gideon Mekonnen Jonathan, Bemenet Kasahun Gebremeskel and Sileshi Demesie Yalew. Information Security Management and Digital Transformation in the Public Sector

Alena Fedorova and Ilona Polents. Digital Generation of Employees: New Challenges for Human Resource Management

Selwa Elfirdoussi, Mohamed Lachgar, Hind Kabaili, Larbi Elfirdoussi, Abdelali Rochdi and Driss Goujdami. Impact de l’enseignement à distance lors de la pandémie COVID-19 : cas des universités marocaines

Samuel Fosso Wamba and Maciel M. Queiroz. Is Quantum Computing the Future of Electronic Commerce and Supply Chain: Unfreezing a Research Stream by a Bibliometric Analysis
Shweta Nanda. Adoption of Blockchain in Health Market: A Qualitative System Dynamics Model

James Pérez-Morón. Ten years of Cyberattacks on Chinese supply chains in an era of cyber warfare, a bibliometric analysis.

Heeyeon Lee, Samuel Fosso Wamba, Ransome Bawack and Kevin Carillo. Artificial Intelligence and Data-driven decision making: A Bibliometric Overview

Ghada Awada. Artificial Intelligence in Army Defense: Violation or Adherence to International Law

Karma Sherif and Mazen El-Masri. Reshaping Employee Perceptions of Electronic Performance Monitoring: A Subculture-Based Multi-Level Analysis

Elie Nasr and Marcel Affi. Identivision: A Facial Identification Venture Using ML Across Live Targeted Data from Social Media Websites


Charbel Chedrawi, Antoine Harfouche, Bachir Zoghbi and Nahil Kazoun. A Value Dominant Logic (VDL) Approach to the Cloud Computing Era: Evidence from IT service Providers in Lebanon

Osden Jokonya. Factors Affecting the Adoption of Emergent Technologies to Address Last-mile Delivery in the Retail Sector

Puzant Balozian. Antecedents of Switching to Alternate Social Media: A Unified Model
Osden Jokonya. Factors Affecting the Adoption of Financial Technology at Universities

John Oredo and Denis Dennehy. Predicting Freemium Users’ Intention to Migrate to Premium Personal Cloud Services: A Machine Learning Approach

Lina Ghaly. Artificial Intelligence contributions in raising awareness through Social Media and in detecting Fake News about Covid-19 virus
Mohamed Amine Marhraoui and Abdellah El Manouar. Digital Business Strategy and firm’s performance: the intermediary role of organizational agility

Yasmine Diab and Imed Ben Nasr. Digital Transformation and its Contribution to the Corporate Social Responsibility as a Sustainable Development Strategy within Organizations: A literature Review

Mohamed Amine Issami and Boukary Tandamba. Une Fintech Disruptive pour une finance Inclusive en Afrique : Rôle et Contribution du Mobile Money

Marroi Laaraj, Walid A. Nakara and Samuel Fosso Wamba. Le rôle des cabinets de conseil dans le déploiement des blockchains : une étude exploratoire

Enrico Cori, Daria Sarti and Teresina Torre. Enhancing inclusiveness through remote working: what happened during Covid-19 experience in Italy?

Thabo Sakasa and Tendani Mawela. Opportunities for AIOps in Higher Education Institutions
Rania Fakhoury and Bilal Chebaro. Mukhtar: A Human Intermediary Solution for E-government in Lebanon, Jordan, and Iraq?

Nada Soudi and Chraibi Soufiane. New Technologies to improve quality of Service and client experience of challengers offshore companies
Tetsuo Noda, Hao Wang and Li Zhang. Consideration for Estimating Economic Effect by Sharing Economy

Mousa Albashrawi and Nila Windasari. Does Gender Matter in Mobile Banking Loyalty?
Nizar Raissi. Does ISO 26000 and ISO 14001 Standards Influence Workers Psychology? A Cognitive Analytics Management as a strategic factor

Samrat Gupta and Amit Anand Tiwari. Network based Modelling and Analysis of Film Performance in the Indian Film Industry

Farzana Quayyum, Ilias Pappas and Letizia Jaccheri. Big Data Analytics for Social Innovation: An Exploratory Study
Ida Tognisse and Jules Degila. Factors to the Adoption of GSM Telephony in Rural Areas in west Africa 

Saradhi Motamarri, Shahriar Akater and Venakata Yanamandram. Big Data Analytics in Frontline Service Delivery

Hooria Hajiyan, Ahmad Alibabaei, Peyman Badakhshan and Michael Reiner Kamm. A DEMATEL-Fuzzy ANP Hybrid Method for Supplier Selection Based on IT Security Factors – Iranian Telecommunication Provider

Sabrina Bonomi, Laura Pentassuglia and Cecilia Rossignoli. Digital transformation and the pharmaceutical sector: an Italian overview

Mohammad Merhi. The Effect of Digital Transformation on Corruption: A Global Analysis

Jonas Kevin Samuel Moukolo, Jean Robert Kala Kamdjoug and Samuel Fosso Wamba. Contribution of Analytics on Firm Performance: The moderating effect of the Organizational Culture

Inna Alexandrovna Gazieva, Alexey Viktorovich Baranov, Olga Vladimirovna Kotlyarova and Alexey Vasilievich Tagaev. Complex of Competencies as a Social Effect of Implementing Virtual Simulators in the Educational Process

May Sayegh and Nada Mallah. The impact of Social Commercial Platform on Entrepreneurship in a developing country

Charbel Chedrawi and Nahil Kazoun. Big Data and Security in the Health Sector From Co-creation to Co-destruction of Value: Evidence From the Lebanese Public Healthcare Sector

Nurudeen Ajayi and Patrick Ndayizigamiye. Providing Information Assurance among Trading Partners

Malayka Ghosh, Kevin Carillo, Ransome Bawack and Samuel Fosso-Wamba. Artificial Intelligence and the Travel and Tourism Industry: A Bibliometric Overview

Pasquale De Rosa, Luigi Laura and Marco De Marco. Service Recommendations with Deep Learning: a Study on Neural Collaborative Engines

Polyxeni Vassilakopoulou and Ilias Pappas. Streamlining Chatbot – Chat Agent Interaction: An Exploratory Study

Eleonora Veglianti, Yaya Li, Elisabetta Magnaghi and Marco De Marco. Social media in emergency situations: the case of COVID-19 in Wuhan

Abdulaziz Alghazi, Jun Shen, Samuel Fosso Wamba, Tingru Cui and Mengxiang Li. Strategic business-IT Alignment myths resolved or not yet? An exploratory study in public sector organizations in Saudi Arabia

Pedro Pimenta, Célio Carvalho and Joaquim P Silva. Business Performance Management Platform for SMEs

Jessy Nair and Mohith Kumar Jain. Unbanked to banked: Re-intermediation role of banks in e-government services for financial inclusion in Indian context

Constantine Xipolitopoulos, Maria Nefeli Nikiforos, Maria Malakopoulou and Adamantia Pateli. Success Factors for Crowd-funding Campaigns with Machine Learning Techniques

Kalinka Kaloyanova. Modelling Data Consistency in Electronic Healthcare Based on Standards

Jihane Aayale and Meriem Seffar. A Step Towards an Inclusive Digital Transformation of the Public Administration in a Developing Country: Evidence From Morocco.

Huay Ling Tay. Digital Transformations and Supply Chain Management: A Lean Six Sigma Perspective

Bissane Harb and Dina Sidani. Smart Technologies Challenges and Issues in Social Inclusion - Case of Disabled Youth in a Developing Country

Majid Saab Salamah and Saif Khalaf Attallah. Using a Data Analytics System for Enhancing Decision Making in power plants

Ahmed Idries and John Krogstie. Smart Contracts in Digital Platforms for providing new distributed renewable energy services

Mohammed A. Hajar, Daing Nasir Ibrahim, Mohd Ridzuan Darun and Mohammed A. Al-Sharafi. The Role of Emerging Technologies in Shaping the Value Innovation Aptitude to Generate Competitive Advantage and Sustainability    

Nilton Takagi and João Varajão. Success Management in Information Systems Projects

Dina Sidani, Eleonora Veglianti and Parisa Maroufkhani. Smart Cities for a Sustainable Social Inclusion Strategy – A Comparative Study between Italy and Malaysia

Amira Tawadros. A Computational Approach to Cultural Value Systems and Toleration

Natalia Bracarense, Ransome Epie Bawack, Samuel Fosso-Wamba and Kevin Daniel André Carillo. Artificial Intelligence and Sustainability: A Bibliometric Analysis and Future Research Directions

Stanka Uzunova, Kristina Kilova and Nonka Mateva. Application of Telemedicine in COVID-19 Conditions– Overview

Diego Padovan. Contact Tracing Tools and Social Media Platforms - Analysis of Crossing Big Data Sources


Conference Tracks



Deadline for paper submission:                                       August  20th,    2020

Abstract submission for the Paper Devel Workshop          August 20th,   2020

Application for the Doctoral Consortium                         August   10th,   2020

Notification of acceptance:                                          September  10th,   2020

Camera ready paper:                                                   September   30th,   2020

Pre-conference Paper Development Workshop                   October 16th, 2020

Doctoral Consortium:                                                            Nov   6 th,    2020 


ICTO2020 Conference                                             November   5th- 6th,  2020

Presentation options:                             Online and Onsite-physical


Conference Special Issues 


Special Issue 1

Global Information Management

AI and Business Analytics

Special Issue 2

Journal of Strategic Marketing

Omnichannel Management

Special Issue 3

Review of International Business and Strategy

Global Digital Marketing Strategies

Special Issue 4

Journal of Asia Business Studies

Cutting-edge Techn. for the Development of Asian countries

Special Issue 5

International Journal of Tech. Diffusion

Digital Transformation and COVID-19

Special Issue 6

Pacific Asia J. of the Assoc. for Inf. Sys.

AI-based digital transformation for sustainable societies

All accepted papers at ICTO2020 will be published in Springer scopus indexed LNISO


ICTO2020 strategic partners



Smart Technologies for an inclusive world

Track1.  Technology and Sustainability


Track 2. ICT and Social Impact


Track 3.  Smart City 


Track 4. Data and Analytics


Track 5. Strategic Information Systems for Organizations 


Track 6. Digital Marketing 


Track 7.  Technology and Social Media Strategies


Track 8. Technology and Security 


Track 9.  Artificial Intelligence in Global Production Systems and Supply Chain Management


ICTO2020 is organized by ICTO association


At ICTO  Ethics, Diversity, Equity & Inclusion (EDEI)  are the core of who we are.

We are committed to promote these principles and values across all of our practices, organisations and institutions and we strive to advance them into our cultures.